Direct Senior Engineer Access · Sunnyvale, CA
Real engineers. Fast, decisive answers.
Whether you are evaluating nRouter for production, customizing enterprise guardrails, or auditing SOC 2 compliance, every inquiry routes directly to the senior engineers who build and operate the gateway.
< 15 min Support SLO·100% Engineer-Led·Enterprise MSA & SOC 2
- < 1 business dayGeneral & technical supportTriaged by a real engineer
- < 4 business hoursSales & enterpriseCustom plans, volume pricing
- < 48 hoursSecurity disclosuresAcknowledged + assigned
- 24 / 5CoverageMon–Fri across PT + CET · 24 / 7 for Enterprise
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Every inbox is owned by a real engineer with a published response SLO. For live debugging, the community Slack is open to everyone.
For procurement — vendor record for nRouter
- Legal entity name
- CloudAct Inc.
- Product / brand
- nRouter — nrouter.ai
- Entity type
- C-Corporation
- State of incorporation
- California, United States
- Registered / mailing address
- 100 S Murphy Ave, STE 200 PMB4013, Sunnyvale, CA 94086, United States
- Governing law
- State of California, United States
- Main phone
- +1 (650) 512-3902
- Billing & invoicing
- sales@nrouter.ai
- Legal & contracts (MSA)
- legal@nrouter.ai
- Security questionnaires
- security@nrouter.ai
- Privacy & DPA requests
- privacy@nrouter.ai
- DUNS / EIN / W-9
- Shared on request via legal contact
MSA, DPA, BAA, SOC 2 status, security questionnaires, and tax forms are returned within one business day. DUNS/EIN identifiers are sent directly to your procurement team rather than published publicly.
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